March 29, 2017, 9:00 AM - 3:00 PM @ This class is held in the lower level training room at the KAC office. Street Parking only.
Would it surprise you to learn that up to 80 percent of a supervisor’s time can be taken up with communication? Because we’ve been communicating all our lives – and probably talking more than listening – we assume we’re good communicators. But effective communication requires much skill and understanding, and is rarely achieved without deliberate effort to learn and practice. This workshop focuses on how a supervisor sends and receives messages so as to sustain productivity and preserve workplace relationships. Learning objectives include:
• Expand awareness of your communication style using Myer/Briggs Type Indicator
• Learn when, what and how effective supervisors communicate
• Acquire practical skills for becoming a better listener
• Practice skills in soliciting and giving feedback
• Learn communication practices that contribute to positive work relationships
This course is taught by Teresa Schwab from KU Public Management Center.