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Kansas County Commissioners Association (KCCA)
Kansas County Government Institute Calendar
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May 24, 2017
9:00 AM - 3:00 PM
This class is held in the lower level training room in the KAC building. Street Parking only.
300 SW 8th Avenue
$150 members/$200 non-members Fee includes lunch.
101 Interpersonal Skills and Effective Communication
Wednesday, May 24, 2017
101 Interpersonal Skills and Effective Communication Excellent customer service requires strong interpersonal, communication and organizational skills. Employees must develop these skills to effectively meet the needs of the public. In this course participants will: • Examine the necessity for strong interpersonal skills to effectively respond to public service needs • Assess listening skills and discuss active listening techniques to improve service delivery • Learn to recognize different communication styles to better understand co-workers and the public • Explore new and improved methods and technologies for communicating with the public • Understand the need for transparency and openness in government and communications • Identify new organizational and planning skills to improve efficiency of employees and departments Taught by Teresa Schwab, KU Public Management Center
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