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March 29, 2017
9:00 AM - 3:00 PM
This class is held in the lower level training room at the KAC office. Street Parking only.
300 SW 8th Avenue
Topeka, KS 66603
$150 member/$200 non-member Fee includes lunch
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201 Communications Skills for Effective Supervision

Wednesday, March 29, 2017

Would it surprise you to learn that up to 80 percent of a supervisor’s time can be taken up with communication? Because we’ve been communicating all our lives – and probably talking more than listening – we assume we’re good communicators. But effective communication requires much skill and understanding, and is rarely achieved without deliberate effort to learn and practice. This workshop focuses on how a supervisor sends and receives messages so as to sustain productivity and preserve workplace relationships. Learning objectives include: • Expand awareness of your communication style using Myer/Briggs Type Indicator • Learn when, what and how effective supervisors communicate • Acquire practical skills for becoming a better listener • Practice skills in soliciting and giving feedback • Learn communication practices that contribute to positive work relationships This course is taught by Teresa Schwab from KU Public Management Center.